Dear customers, we would like to assure you that the management and the entire team at Au Chalet en Bois Rond take the current crisis situation very seriously as you would expect. We are a family business and the safety of all our employees and customers remains a high priority for us.
We have worked in the past few weeks to develop a plan for new working and hospitality methods throughout our company to ensure security for reopening: check-in process, increased cleaning of cottages, the Outdoor Center, our reception hall, our chapel and for all our infrastructure and equipment.
For those who have a stay in the coming weeks, you will receive an email a few days before your stay containing a checklist of the measures we have put in place and the procedures for your check-in. If government measures prevent you from enjoying your stay, contact us to postpone your stay. It is the best way to support Quebec businesses. If you want a full refund, we will offer it to you. It will be a great pleasure to welcome you when this crisis is over.
Useful links from the Ministry of Health and Social Services
To all our customers:
New measures are in place for reopening based on customer reception. Your cottage will be ready for 4:00 p.m. the day of your arrival. You can, therefore, present yourself from 4 p.m. until 8 p.m. to complete your registration, sign the rental contract, and the compliance agreement, as well as collect the key to your cottage. Anyone entering the reception must wear a mask or face cover. A maximum of 7 customers at a time is allowed inside the reception. A hand disinfection station is located inside. You will be able to pay the balance of your cottage rental and your purchases at the boutique/convenience store by direct payment (Interac), in cash and by credit card (Visa, MasterCard, American Express, Discover). Contactless Paypass payment is offered at the boutique/convenience store.
Due to current government measures, day visitors are not allowed. We are obliged to authorize only guests staying in cottages in our village.
Our personnel has received strict instructions on new working methods in order to maximize safety. Our hygiene measures are extremely reinforced, for example by the increased cleaning of surfaces and objects frequently touched, such as:
Many distributors of disinfectant gels are available in the common areas of the reception.
We have removed the following items from the cottages so that we can focus on the rest of your cottage's housekeeping:
You can plan to bring if necessary:
Our boutique and our convenience store will be accessible but with limited travel. We invite you to respect the signage inside the reception to facilitate service for all our customers.
We have reopened the Outdoor Center, and our hiking trails and the Lac des Loutres beach are accessible from June 1, 2020. Please respect the physical distance when practicing your activities. Anyone entering the Outdoor Center pavilion must wear a mask or face cover.
Our Chef at the Cottage service is suspended for an indefinite period.
The Events/Catering team is available by email, for our customers, and for any future event requests. email@example.com
We are back at our usual hours, 8 a.m. to 8 p.m. every day.
We are here to answer your calls, emails, and social media, and take reservations for future stays and events.
We will welcome you in the safest possible environment and we wish you a most memorable stay in our tourist village.
Finally, rest assured that our teams are working very hard at the moment, thank you for your patience and loyalty!
For any questions, we ask you to contact us by phone at 1-877-629-1233 or by email at firstname.lastname@example.org. Please note that our stay advisers will get back to you as soon as possible.
If you are worried about COVID-19 or if you have flu-like symptoms, gastroenteritis or similar to COVID-19, you can call 1-877-644-4545 (toll-free).